At Ekab Service, customer satisfaction is our top priority. We strive to ensure that your shopping experience is seamless and enjoyable. To provide clarity on our commitment to your satisfaction, we have outlined our Refund Policy below:

1. Eligibility for Refund:

  • Refunds may be considered under the following circumstances:
    • Defective or damaged products received.
    • Incorrect items shipped.
    • Non-receipt of the ordered products.

2. Reporting Issues:

  • To initiate the refund process, please report any issues with your order promptly. Contact our customer support team through the designated channels on our website or app, providing relevant details, including order number and a clear description of the issue.

3. Inspection and Verification:

  • Once your request is received, our team will conduct a thorough inspection to verify the reported issue. This may involve requesting additional information or supporting documentation.

4. Timeframe for Refund Request:

  • Refund requests must be submitted within 2 days from the date of product delivery. Any requests received beyond this timeframe may not be considered.

5. Refund Methods:

  • Approved refunds will be processed using the original payment method used for the purchase. Please allow a reasonable processing time, which may vary based on your financial institution.

6. Return of Products:

  • In some cases, we may require the return of the defective or incorrect products before processing a refund. Detailed instructions on the return process will be provided upon approval of your refund request.

7. Non-Refundable Items:

  • Certain items may be labeled as non-refundable due to hygiene, safety, or other considerations. Please review the product description and specifications before making a purchase.

8. Changes to Refund Policy:

  • Ekab Service reserves the right to update or modify the Refund Policy at any time. Any changes will be effective immediately upon posting on our website or app. It is your responsibility to review the policy periodically.

9. Customer Support:

  • Our customer support team is available to assist you throughout the refund process. If you have any questions or concerns, please contact us via the designated support channels.

10. Fair Use Policy:

  • Our Refund Policy is designed to be fair and reasonable. We reserve the right to deny or limit refunds in cases of suspected abuse or fraud.

By using Ekab Service, you agree to comply with our Refund Policy. We are committed to addressing your concerns promptly and providing fair resolutions to ensure your satisfaction.